Raising the standard of hospitality talent.
The Hospitality Performance Standards Institute (HPSI) trains, certifies, and places hospitality and retail professionals — and supports employers with verified, job-ready talent.
Who we are
HPSI is a hospitality and retail training, certification, and placement institute. We bridge the gap between learners, employers, governments and the global hospitality industry.
Our mission
To equip hospitality and retail professionals with verified skills, real workplace experience, and career pathways that reach across Africa, Europe, and cruise lines worldwide.
Why HPSI exists
Many training schools issue certificates without giving learners real workplace exposure. Employers then inherit the cost of re-training. HPSI was built to close that gap — with verified, hands-on training and real internships.
Hands-on training advantage
Every HPSI program combines classroom theory, practical simulation, and on-the-job training inside real hotels, restaurants and operations teams.
Internship placement advantage
HPSI secures internships at top local and regional hotels — kitchens, front office, guest relations, reservations, F&B and management environments — something most training schools cannot offer.
Trainer experience
Our trainers are seasoned hospitality executives with more than 40 years of individual experience across local and international hotels, restaurants, resorts and cruise lines.
Zimbabwe and South Africa focus
We operate from Zimbabwe and South Africa, where we run training programs, employer partnerships, and workforce development for governments and large organizations.
International placement pathways
Beyond our home markets, HPSI graduates access placement pathways into Continental Africa, Europe, and cruise ships through our employer network.
